Refund Policy

We want you and your customers to be happy with issues with your items, please contact us as soon as possible at [email protected] oWe will help you determine the best course ofaction.

Damaged, Missing or Incorrect Items

Please check every shipment as soon as it arrives. If anything is wrong with your order, follow these guidelines:

1. Report damaged, missing or incorrect items within [7] days of delivery, with your order number.
2. Keep all items, packaging and shipping boxes unwed.
3. Final Sale Items: All guns and knives are final sale and cannot be returned or exchanged unless they arrive defective, damaged or incorrect.
4. Items must be returned with all original tags, packaging and accessories.

Online Order Return Policy

At GearStock, we want you to be confident in evetems don't meet your expectations for any reason, we are happy to accept returns or exchanges of new, unused items within [30] days of the delivery date.

1. Exchanges and returns are accepted within [30] days of the delivery date.
2. No refund will be issued for orders more than [e.
3. If you have any issues with an item and your order was delivered less than [7] days ago, please contact us.

How to Return an Item

You may return any item that is unused, unworn, condition, with its original packaging andaccessories, for a full product refund within [30] days of delivery. A [15]% restocking fee may apply. To return an item, please contact us and request an RMA (Return Merchandise A sent without an RMA number cannot be processed.Once you have your RMA number, ship the item back to us with the RMA number on the shipping label.

How to Obtain an RMA

1. Contact GearStock by email at [email protected] or by phone at 1-888-593-5994.
2. Provide your order number, the items and quantia description of the issue.
3. If the item is defective, provide photo or video evidence of the defect.
4. GearStock will email you an RMA form with your
5. Fill out the RMA form and include it in the package you ship back to GearStock.

Warranty Policy

All items come with a [30]-day warranty from thee a defective item, you can request an exchange or a refund. No refund will be issued for defective items reported more than [7] days after your order is delivered.

What is covered by the warranty?

The warranty covers defects in materials and workmanship. If an item is damaged or defective because of a manufacturing error, we will replace it.

What is not covered by the warranty?

The warranty does not cover damage caused by:

What to do if you need to file a warranty claim:

If you believe your product is covered by the wah the following information:

1. Your order number
2. The delivery date
3. A description of the problem
4. Photos or videos of the problem

Once we receive your information, we will review the claim and determine whether it is covered by the warranty. If the claim is approved, we will send you a replacement item.

What if my product is not covered by the warranty?

If your product is not covered by our warranty, e manufacturer directly. The manufacturer may offera repair or replacement under its own warranty policy.

What will void my warranty?

Your warranty may be voided if your item is damaged for any of the following reasons:

1. User error: This includes damage caused by attempting to repair the item yourself, dropping it, misusing it or exposing it to debris.
2. Weapon modification: If an item has been modified after purchase, we cannot offer a refund or exchange for internal damage caused by defective or non-compatible parts. This iip from airsoft guns.
3. Use of poor-quality BBs: We recommend using 0.20g BBs at a minimum. Lower-quality BBs may cause internal damage that is not covered by the warranty.
4. Low-value items: Items with a unit price under $[60] are not covered by the warranty.
5. Wrong charger or batteries: Malfunction or damacharging unit or non-compatible batteries will voidthe warranty.

Exceptional Purchases Policy

Knives:

All knives are final sale.

Guns:

All guns are final sale, except for defective guns.

Defective guns may be exchanged within [10] daysyour order number and RMA form with the return.

Airsoft Guns:

Removing the orange tip from an airsoft gun will

No exchanges or returns will be accepted for airsoft guns that have had their orange tips removed.

FAQ

What happens if my package is returned to the sender?

If your package is returned to us because of an ss, or because it was not claimed, we will contactyou to ask whether you would like a refund or a reshipment. Additional shipping charges may apply for reshipment.